Delivery, Refunds & Cancellations

1. Who you are buying from

Your contract is with VOUCHER MARKETPLACE LTD, Company Number 17218574, registered and trading from 196 High Road, N22 8HH London, UK. Aurum Studio is the trading name of this company. Charges appear on your card statement as Voucher Marketplace Ltd.

2. What you receive

Aurum Studio sells image credits, either as a monthly subscription (Standard plan: 2,300 credits per month) or as one-time credit top-ups (10 credits for €15.00). Credits are spent when you generate an image; a typical image costs about 50 credits depending on prompt complexity and the quality tier you choose (Standard, HD or Ultra). Purchased credits are valid for one year from the date of purchase.

3. Delivery policy & timeframes

Aurum Studio is a purely digital service. Credits are delivered to your account immediately (within a few minutes) after a successful payment — there is no physical shipment and no partial or multiple deliveries. If delivery is ever delayed beyond this timeframe, we contact you with a new expected delivery time and you may cancel the purchase for a full refund.

If for any reason your credits are not available in your account within 24 hours of a successful payment, we will contact you by email with the new anticipated delivery date and you may cancel the purchase and receive a full refund instead.

4. Multiple or partial deliveries

Purchases are never split into multiple shipments or partial deliveries. The full amount of credits you bought is delivered in one step, and the amount charged is the amount shown at checkout. We never increase the purchase amount after the fact; any change would require your prior agreement.

5. Timing of billing

One-time credit purchases are charged once, at the moment you confirm the purchase, and fulfilled immediately. Subscriptions are charged at the moment you activate the plan and then automatically on the same day each month until you cancel. Credits for each billing period are added at the time of the charge. You receive an emailed receipt for every charge.

6. Cancellation of a subscription

You can cancel your subscription online at any time: sign in, open Credits & Plan and click Cancel plan. No phone call or email is required. Cancellation stops all future charges; you keep access and your remaining credits until the end of the period you have already paid for. You can resume the plan before that date with a single click. You may also cancel by emailing kontakt@exko.de.

At least 7 days (and no more than 30 days) before each renewal we send you a reminder email stating the amount, the billing frequency, how to manage your account and how to cancel.

7. Returns, refunds & withdrawal

Because the product is digital, there is nothing to physically return. You have a 14-day right of withdrawal from the date of purchase. Within those 14 days we refund the value of all credits you have not yet used; credits already spent on generated images cannot be refunded, as the service was already provided. A subscription canceled within 14 days of the charge is refunded on the same basis.

To request a refund, email kontakt@exko.de with your transaction reference (shown on your receipt). We respond within 3 business days and refunds are returned to the original card or payment method, normally within 5–10 business days. Refunds are always issued in EUR, the currency of the original transaction.

Nothing on this page limits your statutory consumer rights. If a charge is incorrect, contact us first — we can usually resolve it faster than a card dispute.

8. Prices, taxes & currency

Prices include any applicable VAT/sales tax. There are no packaging, delivery, handling or payment-method surcharges — the price shown is the final price, regardless of which card or wallet you use.

All prices are shown and charged in euro (EUR). EUR is the settlement currency for every transaction — no other currency can be selected at checkout. If your card is issued in another currency, your card issuer may apply its own conversion rate and fees.

9. Accepted payment methods

We accept the following payment methods on equal terms, with no surcharge and no minimum or maximum transaction amount:

10. Payment security & data protection

All traffic to and from this website is encrypted with TLS/SSL (HTTPS). Card details are entered on and processed by our PCI-DSS compliant payment provider; we never see or store your full card number, expiry date or security code.

Your personal data is handled confidentially and in line with UK GDPR — see our Privacy Policy for details.

11. Receipts

A printable receipt is shown on screen immediately after every completed transaction, and the same receipt is emailed to you automatically. You can request another copy at any time by emailing kontakt@exko.de. Please retain a copy of your receipt for your records.

12. Contact

VOUCHER MARKETPLACE LTD, 196 High Road, N22 8HH London, UK — email kontakt@exko.de. We do not operate a telephone hotline; email is answered within 1–2 business days, including questions about card payments and disputes.